Crash Course for New Managers

Learn the fundamentals of managing teams and leading others from Seth Godin, Kim Scott, Sheila Heen and +Acumen

Course Details

  • Price: $190 $129
  • Availability: On Demand
  • Duration: 6 hours
  • Access: Unlimited

Being a boss isn’t easy, especially in the social sector. You need to keep your team motivated while they tackle tough problems. You need to deliver candid feedback without burning people out. You want to recognize high achievers while also getting to the root causes of poor performance. You have to manage the day-to-day details of a job, while also setting a bigger picture vision. You need to handle tough conversations in ways that feel productive and fair. None of this is straightforward.

In this self-paced crash course from +Acumen, new managers will gain practical skills from world-class instructors. This course bundles 3 of our top-selling Master Classes and combines them with additional new content and exercises.


These experts share some of the freshest thinking on management and leadership. This is not your typical human resources course. Instead, you’ll gain access to cutting edge ideas and interactive exercises to become a self-reflective, results-oriented leader early in your career.

This is a dynamic, 6-hour course that will combine video-based tutorials with hands-on exercises and real case studies from nonprofit managers. You'll gain access to a 20-page workbook to prepare for your first days as a manager. We won’t cover all elements of management—which can take years to master—but you will gain some of the foundational skills to succeed in your first roles and lead your teams to productive results.

What You'll Gain Access To:

  • 20 page workbook for new managers to prepare for your first days leading a team
  • Tutorial videos from leading experts and authors and accompanying exercises including quizzes, reflection activities, and short projects to prepare for your job
  • A dynamic forum to share resources and trade ideas with other new managers across the social sector
  • A Certificate for successful completion of all course requirements
  • The ability to revisit any section of the course bundle as needed (the course is self-paced and starts whenever you have the time!)

About the Instructors:

  • Seth Godin is a bestselling author, blogger and marketing guru. He has written 18 books that have been bestsellers around the world and have been translated into more than 35 languages
  • Kim Scott is the author of the New York Times bestseller Radical Candor: Be a Kickass Boss without Losing your Humanity. Kim led AdSense, YouTube, and Doubleclick Online Sales and Operations at Google and then joined Apple to develop and teach a leadership seminar. Kim has been a CEO coach at Dropbox, Qualtrics, Twitter, and several other tech companies.
  • Sheila Heen is co-author of the New York Times Business Bestseller, Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood). She has been a Lecturer on Law at Harvard Law School since 1995 and spent the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice.
  • Alexandria Lafci is the Co-Founder and Head of Operations for New Story Charity, which has been named as one of Fast Company's Most Innovative Nonprofits. Along with her founding team, Alexandria completed Y Combinator, the prestigious Silicon Valley accelerator. She was recently named to the 2016 Forbes 30 Under 30 list.

What Participants are Saying:

  • “Great quality curriculum presented in a fast-paced, applicable, results-oriented style, which I love.” –Alicia M.
  • “Great insights on providing feedback to your manager, direct reports and others in the organization. I have recommended this course to others in our company.” –Jay E.
  • “I liked the examples. Very honest accounts, could imagine them happening in my life and it encourages me also to then take these skills to use them to prevent similar encounters.” –Wan Yuan T.
  • “Kim lays out a framework for how to use radical candor and provides numerous personal examples of how effective it could be. I found the class insightful and will definitely be applying what I learned to managing my team.” –Tony W.
  • “The videos are personal and moving. The course work is focused, concise and reflective. All in all, the material flows well from one topic to the next. Seth's passionate lectures, coupled with self-reflective writing exercises, have helped me decide my own direction.” –Vaughn G.
  • “I enjoyed the fact that this course wasn't theoretical. It never felt like I was sitting through a lecture. The writing prompts were an opportunity to reflect on my personal growth - something I rarely take the time to do.” –Ashley Y.
Course Introduction
  • Welcome to the Course
  • Workbook: A Starter Kit for New Managers
Learn to Lead: Seth Godin on Leadership
  • Introducing Seth Godin on Leadership
  • Video: Leadership is Not Management
  • Video: See the end before you begin the journey
  • Video: Culture defeats everything
  • Video: Selling the dream
  • Video: Enrollment
  • Video: Don't forget rule 6
  • Video: Authority vs. Responsibility
  • Video: Certain Failure
  • Video: It's Personal
  • Video: Bonus Insights from Seth #1
  • Video: Bonus Insights from Seth #2
  • Submission 1: Your Leadership Vision
LEARN TO GIVE FEEDBACK: Kim Scott on Radical Candor
  • Introducing Kim Scott on Radical Candor
  • Video: Introduction to Radical Candor
  • Video: A Story of Radical Candor
  • Video: What is Radical Candor? (And Why is it So Hard?)
  • Video: 3 Traps to Avoid to Become a Better Boss and Coworker
  • Video: 4 Ways to Create a Culture of Radical Candor
  • Video: How to Solicit Feedback
  • Video: How to Give Feedback
  • Video: How to Gauge Radical Candor
  • Video: How to Encourage Radical Candor
  • Video: Debunking a Myth About Radical Candor
  • Video: A Story of Obnoxious Aggression and Manipulative Insincerity
  • Video: A Story of Ruinous Empathy
  • Video: Adjusting Radical Candor for Different Individuals and Contexts
  • Video: How to Create a "Speak Truth to Power" Process
  • Video: Final Words of Advice from Kim
  • Submission 2: YOUR FEEDBACK SCRIPT
LEARN TO HOLD TOUGH CONVERSATIONS: Sheila Heen on Difficult Conversations
  • Introducing Sheila Heen on Difficult Conversations
  • Video: What is a Difficult Conversation?
  • Video: Why Do Difficult Conversations Matter?
  • Video: Shift from a Message Delivery Stance to a Learning Conversation
  • Video: Unpacking the 3 Layers of Any Difficult Conversation
  • Video: Assignment 1: Frame Your Own Difficult Conversation
  • Video: How to Negotiate with Your Internal Voice
  • Video: Case Study 1
  • Video: Coaching in Action: Shifting from the "What Happened" Conversation
  • Video: How to Shift Away from Blame
  • Video: Case Study 2
  • Video: Coaching in Action: How to Handle this Difficult Conversation
  • Video: Assignment 2: Map Your Joint Contribution System
  • Video: Dealing with Feelings
  • Video: Assignment 3: Dealing with the Feelings Layer
  • Video: Why Identity Matters in Difficult Conversations
  • Video: How to Grapple with Identity in Difficult Conversations
  • Video: Assignment 4: Prepare to Address the Identity Layer
  • Video: When Should You Have a Difficult Conversation?
  • Video: Assignment 5: Identify Your Purpose for the Conversation
  • Video: Start Conversations from a Third Story
  • Video: How to Listen in a Difficult Conversation
  • Video: How to Speak Up for Yourself in a Difficult Conversation
  • Video: Parting Words of Advice from Sheila
  • Video: Assignment 6: Prepare For Your Own Difficult Conversation
  • Submission 3: Your Difficult Conversations Map
MANAGEMENT in ACTION: Learn from Alexandria Lafci of New Story Charity
  • Introducing Alexandria Lafci on Managing in a Social up
  • Apply Management Lessons to a Real Organization
  • How to Develop Team Culture
  • How to Think about Hiring
  • How to Think about Developing Employees
  • How to Think About Performance Management
Final Reflections
  • Submission 4: Share Your Final Reflections and Action Steps Post-Course Survey
  • Post-Course Survey
The course already started. Can I still enroll?
You can enroll up to 2 weeks after the start date of the course.
When will the next course be offered?
We offer our courses a few times a year. Sign up for our emails to be notified of the next time the course will be offered.
Do I get a certificate for this course?
You will earn a Statement of Accomplishment if you complete 5 of 6 assignments, including the final assignment, by the last day of the course.
How do teams work?
We recommend you find friends or colleagues for your team that you can meet with in person each week. Each team member should register for the course individually. You’ll then be able to form your team on the NovoEd platform once the course begins.
Do I have to complete the course with a team?
While we believe taking the course with a team will give you the best experience and chance of completing the course, it is possible to complete the course individually if you wish.
What should I expect from the assignments?
You will create a Life Map, develop your own personal story, integrate it into a larger presentation, and record your presentation for feedback from your classmates. You should allocate at least one hour a week to complete each assignment.

Supported By

Sheila Heen is the co-author of Difficult Conversations and Thanks for the Feedback. She is a Lecturer on Law at Harvard Law School, a faculty member for the Harvard Negotiation Project, and a Founder of Triad Consulting Group.

Kim Scott is the author of Radical Candor: Be a Kickass Boss without Losing your Humanity, and a CEO coach who had led effective teams across some ofSilicon Valley’s most successful companies. She is currently the co-founder and CEO of Candor, Inc., where she creates tools and teaches others to embed radical candor processes into their organizations. She previously led AdSense, YouTube, and Doubleclick Online Sales and Operations at Google. She also founded and served as CEO of collaboration startup, Juice Software. She holds an MBA from Harvard Business School.

Seth Godin is a marketing guru and the author of 18 books that have been bestsellers around the world and have been translated into more than 35 languages. He writes about the post-industrial revolution, the way ideas spread, marketing, quitting, leadership and most of all, changing everything.