Facilitator’s Guide to Human-Centered Design

Lead others through the human-centered design process

Course Details

  • Price: FREE
  • Start Date: On Demand
  • Time: 2 hours/week
  • Duration: Self-paced
  • Partner: IDEO.org

What You’ll Learn:

  • Understand how to guide people through the Human-Centered Design process
  • Help new learners experiment with creative problem-solving approaches


Sharing knowledge and teaching others is a win-win: it grows your leadership and advances the community. Building on your experience with the human-centered design and workshop facilitation, you’ll learn to plan and lead a one-day, hands-on introductory workshop for 5 to 20 people who have little to no knowledge of human-centered design. The materials include a script, presentation, worksheets, and agendas to maximize your success.


Project-Based Course

Course Syllabus

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  • A 76-page Facilitator’s Guide produced by IDEO.org to walk you through all stages of planning and delivering a human-centered design workshop
  • A 77-slide training deck produced by IDEO.org to facilitate your trianing
Section 1: First Things First
  • Reading: How to Use this Guide
  • Reading: Welcome, Purpose, Context
  • Activity: Introduce Yourself to the Community
Section 2: Planning Guidelines
  • Reading: Planning Guidelines
  • Activity: Facilitator’s Planning Timeline
  • Activity: Facilitator’s Planning Workshop
Section 3: Workshop Content and Tools
  • Resource: Participant Communication Templates
  • Resource: Agenda Templates
  • Resource: Workshop Deck
  • Resource: Worksheets and Handouts
  • Resource: Participant Surveys
Section 4: Closing Out
  • Resource: Surveys
  • Reading: Thank You Message
  • Activity: Share Photos and Results from Your Workshop

Supported By

IDEO.org is the nonprofit arm of the world-renowned design firm, IDEO.  They design products, services, and experiences to improve the lives of people in poor and vulnerable communities. They are experts in human-centered design, a creative approach to problem solving.

What People Are Saying

Veronica Polinedrio, Co-Founder of the Welcome Card

"It was very helpful to have access to ready-made material and resources. The presentation and schedule really helped supporting us in making this workshop possible."

Veronica Polinedrio, Co-Founder of the Welcome Card