Facilitator’s Guide to Human-Centered Design

Lead others through the human-centered design process

Course Details

  • Price: FREE
  • Start Date: On Demand
  • Time: 2 hours/week
  • Duration: Self-paced
  • Partner: IDEO.org

What You’ll Learn:

  • Understand how to guide people through the Human-Centered Design process
  • Help new learners experiment with creative problem-solving approaches


Sharing knowledge and teaching others is a win-win: it grows your leadership and advances the community. Building on your experience with the human-centered design and workshop facilitation, you’ll learn to plan and lead a one-day, hands-on introductory workshop for 5 to 20 people who have little to no knowledge of human-centered design. The materials include a script, presentation, worksheets, and agendas to maximize your success.


Project-Based Course

Course Syllabus

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  • A 76-page Facilitator’s Guide produced by IDEO.org to walk you through all stages of planning and delivering a human-centered design workshop
  • A 77-slide training deck produced by IDEO.org to facilitate your trianing
Section 1: First Things First
  • Reading: How to Use this Guide
  • Reading: Welcome, Purpose, Context
  • Activity: Introduce Yourself to the Community
Section 2: Planning Guidelines
  • Reading: Planning Guidelines
  • Activity: Facilitator’s Planning Timeline
  • Activity: Facilitator’s Planning Workshop
Section 3: Workshop Content and Tools
  • Resource: Participant Communication Templates
  • Resource: Agenda Templates
  • Resource: Workshop Deck
  • Resource: Worksheets and Handouts
  • Resource: Participant Surveys
Section 4: Closing Out
  • Resource: Surveys
  • Reading: Thank You Message
  • Activity: Share Photos and Results from Your Workshop
The course already started. Can I still enroll?
You can enroll up to 2 weeks after the start date of the course.
When will the next course be offered?
We offer our courses a few times a year. Sign up for our emails to be notified of the next time the course will be offered.
Do I get a certificate for this course?
You will earn a Statement of Accomplishment if you complete 5 of 6 assignments, including the final assignment, by the last day of the course.
How do teams work?
We recommend you find friends or colleagues for your team that you can meet with in person each week. Each team member should register for the course individually. You’ll then be able to form your team on the NovoEd platform once the course begins.
Do I have to complete the course with a team?
While we believe taking the course with a team will give you the best experience and chance of completing the course, it is possible to complete the course individually if you wish.
What should I expect from the assignments?
You will create a Life Map, develop your own personal story, integrate it into a larger presentation, and record your presentation for feedback from your classmates. You should allocate at least one hour a week to complete each assignment.

Supported By

IDEO.org is the nonprofit arm of the world-renowned design firm, IDEO.  They design products, services, and experiences to improve the lives of people in poor and vulnerable communities. They are experts in human-centered design, a creative approach to problem solving.

What People Are Saying

Veronica Polinedrio, Co-Founder of the Welcome Card

"It was very helpful to have access to ready-made material and resources. The presentation and schedule really helped supporting us in making this workshop possible."

Veronica Polinedrio, Co-Founder of the Welcome Card