Frequently Asked Questions
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What is +Acumen?
+Acumen is the World’s School for Social Change and an initiative of Acumen, a non-profit that uses entrepreneurial approaches to solve the problems of global poverty. +Acumen offers world-class online courses that empower you to think differently, learn collaboratively and join a global community of learners and doers with a burning desire to change the world.
What kind of courses do you offer?
We offer online courses for social change-makers. Our courses focus on equipping people around the world with practical tools and innovative mindsets to become more active and effective at tackling poverty. We partner with other organizations and thought leaders like IDEO.org, TED, The Center for Creative Leadership, The Omidyar Group and many others to bring you course on topics including leadership entrepreneurship, creativity & design, communication, business modeling, and more. We have 3 types of learning experiences:
Our Team Courses are multi-week learning experiences that run on a set schedule and are designed to be completed with a group. They are hosted on the NovoEd platform.
Our Accelerators are application-based, highly interactive learning experiences for select cohorts of innovators.
When are courses available?
Our Master Classes are available to take at any time. Our Team Courses are run on scheduled session dates a few times a year.
What happens if I can’t complete a course before it ends?
If you’re enrolled in a Team Course and want to withdraw, please follow these instructions from NovoEd. Look out for the next session of the course. You’re welcome to sign up for a course as many times as you like! You can also download the course materials from the Dropbox and use them for reference, even if you don’t have time to finish the course now.
If you are enrolled in a Master Class, you will have ongoing access to the course you purchased. There is no expiration date.
What time zone are the courses offered in?
There are no set times when you have to log in to participate in Team Courses or Master Classes. For Team Courses, the Assignment submission deadlines are all in Pacific Standard Time.
Are the courses online?
Yes, all of our courses are online and self-directed. +Acumen does not coordinate local meetup groups directly, but we strongly encourage your team to self-organize in-person meetings.
What times and days are courses held?
You do not have to log in on specific days and times to complete +Acumen courses. Instead, you can login to watch the videos, do the readings, and work on the assignments during times that are most convenient for you.
What’s the difference between on-demand and scheduled?
Our on-demand courses are available year-round at any time, and you don’t have to complete them in a set amount of time. Our scheduled courses are multi-week online courses that run on a set calendar schedule, 2-4 times per year.
What will I be doing in the course?
Depending on the course, the learning materials include videos, readings, and workshops. Many of our courses are project-based with hands-on activities. Check out the course syllabus for more information.
When are my assignments due?
Our scheduled courses have suggested deadlines for assignments throughout the course, but the only hard deadline is to turn in all the required assignments by the final submission date, which is last day of the course. Our on-demand courses do not have deadlines for assignments.
Can I take the course again later?
You can take the course again later, and as many times as you’d like.
Do I get a certificate upon completion?
We will provide a Statement of Accomplishment once you submit the required assignments by the stated deadlines.
What is the timeline of this course? What if I need to start later?
Our courses are self-directed, so you can manage your own time as you see fit, as long as you complete the course and assignments by the final deadline of our scheduled courses. There are no timelines for our on-demand courses, which are available at all times and do not have assignment submission deadlines.
Can I enroll in/take multiple courses at the same time?
Yes, feel free to sign up for as many courses as you wish. We have found that some people just want to access parts of the course that are directly relevant to their work or download the materials for later reference, which is entirely fine! You can feel free to use the courses to pursue your own learning goals.
TEAMS AND TEAM FORMATION
Do I need a team? Can I complete a team-based course by myself?
We ask people to complete our Team courses with at least one other person because you’ll have a more meaningful learning experience and be more likely to complete assignments! People who complete courses with teams also tell us they make friends and strengthen professional relationships. While we believe taking the course with a team will give you the best experience and chance of completing the course, it is possible to complete the course individually if you wish. However, please note that many of the assignments in Team Courses call for group-based projects and input from others so we strongly encourage you to invite a friend or coworker to take the course with you. In many cases, you just need one other person!
What if I don't have a team?
Reach out to people in your network such as colleagues and friends, and try posting in the discussion forum or looking for an existing team to join. If you’re unable to find a team, you can complete the course on your own.
Do my team members need to be in the same location?
We recommend signing up with a team that is all physically located in the same place. Much of the value of this course derives from the in-person, peer-to-peer learning that happens between team members. With that said, we have had teams hold their workshops over Skype or Google+ hangouts, so it is possible to have a remote team. Keep in mind that virtual teams typically require an added level of commitment and coordination, especially from their Team Lead, to stay in sync at a distance.
Does everyone in my team need to register for the course individually?
Yes, everyone will need to register individually. Follow these instructions to register your team.
Do we submit assignments as a team or individually?
Each member of the team should submit their assignment individually, but everyone can submit the same assignment.
How do I form a team?
Follow these instructions to form a team.
How do I remove or replace team members?
Follow these instructions to remove or replace team members.
You may switch teams by following these instructions.
How do I enroll for a course?
Find the course you are looking for on the browse page, click the pink “enroll now” button, and follow the instructions to enroll in the course.
I enrolled in a course but I didn’t receive a confirmation email.
You should receive a confirmation email within 30 minutes of registering for a course directly from Udemy, Teachable or NovoEd. If you do not receive it, first, please check your spam filters. If you still haven’t received a confirmation message, please email email@example.com and we can verify that you are enrolled.
How do I unenroll or withdraw from a Team Course?
To withdraw from a Team Course on NovoEd, please follow these instructions.
How do I switch sessions for a Team Course?
If you’re taking a Team Course, but need to cancel your registration for any reason, you can withdraw from the course, and sign up for the next one. To withdraw from the course, follow these instructions. You’ll be able to enroll in the next session of the course when it becomes available. Keep in mind that if you need to stop a course midway through, your work will not automatically transfer, so you should download and save all your assignments and then reupload them during the next session to receive credit.
You can enroll up to 2 weeks after the start date in a Team Course. If you’ve missed the deadline, look out for the next course session!
I’m having trouble logging in. What should I do?
+Acumen is a small nonprofit team and therefore we do not host our own online learning platform. Instead, we host our courses on several different platforms including NovoEd, Teachable, Udemy, and Philanthropy University. If you’re having trouble logging in, please double check to see if you are using the right login credentials for the right platform. We recommend bookmarking the page for the course you are taking and saving your username and password to refer back to. If you still can’t log in, please email firstname.lastname@example.org and we’re happy to help!
How do I change my email address?
If your course is on Teachable, follow these instructions. If your course is on Udemy, follow these instructions. If your course is on NovoEd, please email email@example.com to get your email address updated.
How much do the courses cost?
All of our Team Courses are free. Our Master Classes are offered at a low cost. Check the course information page for details on the cost.
How do I get a receipt for a paid course?
If you purchased a course hosted on the Teachable platform, please check your email for a confirmation message that contains your receipt. If you purchased a course on the Udemy platform, please follow these instructions to access your receipt. If you have any trouble accessing it, please email firstname.lastname@example.org
Are there any group discounts?
Yes, we offer discounts for large groups who wish to complete a bulk purchase of a course. Email us to inquire.
What is the refund policy?
We want you to be 100% satisfied with your purchase from +Acumen. You are free to request a refund within 30 days of purchasing any course. To get a refund for a course purchased on Udemy, please follow these instructions. For a refund on a course published on Teachable, please follow these instructions.
Still have questions? Email us and we'll be happy to help!